Your privacy matters to us. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website, booking tools, and customer communications.

Who are we

Drvstar Ltd acts as data controller for personal data collected on our website and during direct consumer bookings. For some corporate accounts we process data on the customer’s instructions, which means we act as a processor for those journeys.

Data we collect

Booking details. Name, contact details, pickup and drop-off addresses, flight numbers, dates, times, passenger counts, and preferences.
Payment information. Card payments are handled by trusted processors. We do not store full card details on our servers.
Communications. Emails, messages, and call notes relating to enquiries and bookings.
Website and app usage. Basic analytics such as pages viewed, device type, and approximate location, used to keep the site running well.

How we use data

Provide services. To confirm bookings, allocate chauffeurs, share chauffeur and vehicle details, and deliver your journey.
Customer support. To answer questions, manage changes, and resolve issues.
Improve our service. To review performance, plan capacity, test features, and improve the site and app experience.
Legal and compliance. To meet legal obligations, prevent fraud, and protect safety.

Legal bases

Contract. Processing necessary to provide the service you request.
Legitimate interests. Service improvement, security, record keeping, and reasonable business communications.
Consent. For optional marketing or non-essential cookies. You can withdraw consent at any time.

Sharing data

Service partners. Chauffeurs, payment processors, and IT providers who help deliver your booking. They must protect your data and use it only for the agreed purpose.
Legal requirements. We may share data if required by law or to protect rights, property, or safety.
International transfers
If personal data is transferred outside the UK or EEA, we use appropriate safeguards such as standard contractual clauses or other recognised mechanisms.

Retention

We keep booking records for a reasonable period to support accounting, legal, and operational needs. We then delete or anonymise them.

Your rights

You can request access, correction, or deletion where permitted. You can object to certain processing or ask us to restrict it. Where applicable, you can request data portability. You can opt out of marketing at any time. Contact us about your data and we will respond promptly.

Security

We use access controls, encryption where appropriate, staff training, and regular reviews of systems and suppliers. Our approach to privacy and security is consistent with the standards we use to deliver executive travel.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.