FAQ
Frequently Asked Questions
Short answers to common questions. If you do not see what you need, message the team and we will help.
Booking and pricing
Do you offer fixed prices?
Yes. You see a fixed quote before you confirm. The price only changes if your plan changes.
How far should I book in advance?
Short notice is possible when cars are available. Peak dates fill quickly.
Can I add stops to my journey?
Yes. Add them during booking or tell us and we will update your quote.
What is the minimum for hourly hire?
Minimum hours vary by date and vehicle. The requirement is shown at checkout.
Airports
Where will my chauffeur meet me?
In the arrivals hall with a clear sign. We confirm the exact point before you fly.
What if my flight is early or late?
We track it and adjust. Included wait time starts from actual landing.
Do you provide child seats?
Yes. Tell us ages at booking and we will prepare the correct seats.
Vehicles and capacity
Which car should I choose?
E-Class for refined daily trips, S-Class for First Class comfort, V-Class for groups, Range Rover for presence, EQE and EQS for quiet electric travel.
How much luggage fits?
E-Class and S-Class suit two medium cases. V-Class carries more. Ask if you are unsure.
Changes and cancellations
Can I change my time or route?
Yes. Tell us as soon as possible and we will adjust where we can.
What is your cancellation policy?
Policies vary by booking type and date. Full details are in our Terms and Conditions.